Frequently Asked Questions

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General

Q: What is a Banking Center?
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Q: How do I access my accounts?
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Q: How do I find the nearest Citizens First Banking Center?
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Q: How do I find the nearest Citizens First ATM?
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Online Banking

Q: What is Online Bill Payment?
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Q: Are there any fees associated with the usage of Online Banking?
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Q: What if I would like to change my Online Banking Access ID?
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Q: What if I want to change my Online Banking password?
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Q: What can I do with Online Banking?
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Q: What is Business Online Banking?
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Q: What is Online Personal Banking?
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Q: What if I have forgotten my Online Banking password?
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Q: What if I have forgotten my Online Banking Access ID?
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Q: What are the system requirements for using Online Banking?
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Q: How do I enroll in Online Banking?
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Mortgage Loans

Q: What if I don’t have perfect credit?
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Q: What are closing costs?
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Q: What is a Coastal Equity Properties and why is it on the bank's website?
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Q: Can I pay down on my loan and have the payment re-amortization?
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Q: What is an Adjustable Rate Mortgage?
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Q: How much do I need for a down payment?
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Q: What is an appraisal?
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Q: What additional costs are associated with homeownership?
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Q: How do I apply for a mortgage?
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Q: How do I lock in a rate?
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Q: What are points?
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Q: Can the sellers pay my closing costs or points?
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Q: Does CF Bancorp offer Down Payment assistance programs?
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Q: Can we avoid private mortgage insurance?
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Q: Can I drop or eliminate my private mortgage insurance or PMI?
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Q: Can I have a co-signer on my loan?
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Q: What is a debt ratio and what does this mean?
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Q: Who is Fannie Mae?
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Q: What is Freddie Mac? 
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Q: What does a finance charge mean?
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Q: What is a lien?
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Q: What is a maturity date?
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Q: What is a right of rescission?
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Wealth Management

Q: Who Should Settle Your Estate?
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